AGB

Terms of Service – zapakaax.shop

These Terms of Service govern access to and use of zapakaax.shop and purchases made through the website.

By accessing or using the website, customers agree to comply with these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes mandatory consumer protections applicable under German or European Union law.

Contact: info@zapakaax.shop

1. Store Operator

The online store is operated under the business name:

zapakaax.shop

Customer service enquiries may be sent to:

info@zapakaax.shop

2. Shopify Platform

Our store uses Shopify ecommerce technology.

Shopify provides technical infrastructure used to operate the website and checkout.

The products offered through zapakaax.shop are sold by zapakaax.shop rather than by Shopify, unless explicitly stated otherwise in a specific service.

3. Eligibility

Customers must have the legal capacity required to enter into a purchase contract.

If a customer acts for another person or organisation, the customer represents that they have appropriate authority to do so.

4. Product Information

We make reasonable efforts to provide accurate information about products.

Product descriptions may include:

• images;
• colours;
• dimensions;
• materials;
• features;
• sizing;
• specifications; and
• other relevant characteristics.

Actual product appearance may differ slightly because of screen settings, photography, lighting or reasonable manufacturing variations.

Material discrepancies will be handled in accordance with applicable consumer law.

5. Availability

Products are offered subject to availability.

Placing an item in a shopping cart does not reserve the item indefinitely.

We may be unable to fulfil an order where, for example:

• inventory is unavailable;
• a pricing or listing error has occurred;
• a payment cannot be authorised;
• fraud or misuse is suspected; or
• delivery cannot reasonably be completed.

If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be provided.

6. Ordering Process

Customers may select products, add them to their shopping cart and proceed through checkout.

Before submitting an order, customers should review:

• selected products;
• quantities;
• prices;
• shipping details;
• billing details; and
• total payable amount.

Submission of an order constitutes an offer to purchase the products according to the displayed terms.

The contractual process will be determined by the checkout and order-confirmation procedure and mandatory applicable law.

7. Order Confirmation

After an order is submitted, an electronic confirmation may be sent to the email address provided by the customer.

Customers should check order information promptly and notify us of obvious errors by contacting:

info@zapakaax.shop

8. Prices

Product prices are displayed on the website.

The total amount payable will be displayed before the order is submitted.

Prices and promotions may change for future orders.

A price change does not retroactively alter an already concluded purchase contract unless legally required or agreed with the customer.

9. Payment

Available payment methods are displayed at checkout.

Customers agree to provide accurate payment information and represent that they are authorised to use the selected payment method.

Payment may be processed by third-party payment service providers.

We reserve the right to reject or cancel transactions where required for legitimate reasons such as:

• failed payment;
• suspected fraud;
• unauthorised use;
• manifest pricing errors; or
• legal restrictions.

Mandatory consumer rights remain unaffected.

10. Shipping

Standard shipping is free for all orders.

The estimated standard delivery time is:

15–20 days.

Delivery dates are estimates unless expressly identified as binding.

Please see our Shipping Policy for full details.

11. Delivery Information

Customers must provide a complete and accurate delivery address.

We are not responsible for delays caused solely by materially incorrect delivery information provided by the customer, subject to mandatory legal obligations.

If you identify an address error after ordering, contact:

info@zapakaax.shop

We cannot guarantee that address changes can be made after fulfilment has begun.

12. Right of Withdrawal

Consumers purchasing products through distance contracts in Germany and the European Union generally have a statutory right to withdraw within 14 days, subject to statutory exceptions.

Detailed instructions are contained in our Return and Refund Policy.

These Terms do not reduce or replace statutory withdrawal rights.

13. Defective Products and Consumer Guarantees

Customers retain mandatory legal rights concerning products that are defective, damaged, incorrectly supplied or not in conformity with the purchase contract.

EU consumer guidance confirms that sellers have legal obligations where goods are faulty or do not work or appear as advertised.

Our Return and Refund Policy is supplementary to those rights and does not exclude them.

14. Intellectual Property

Unless otherwise stated, website materials made available by zapakaax.shop, including original:

• text;
• graphics;
• page layouts;
• branding;
• product presentation;
• photographs owned by us; and
• other protected content,

may be protected by intellectual-property laws.

Customers may use the website for legitimate personal shopping purposes.

Content may not be copied, reproduced, commercially exploited or distributed unlawfully.

Third-party trademarks and content remain the property of their respective owners.

15. Acceptable Use

Customers must not misuse the website.

Prohibited conduct includes:

• attempting unauthorised access;
• introducing malicious code;
• interfering with website operation;
• scraping information in violation of applicable law;
• using the store for fraud;
• impersonating another person;
• submitting knowingly false information;
• attempting payment fraud; or
• using the website for unlawful purposes.

16. Reviews and User Content

If the website permits reviews, feedback or other user content, the submitting user must have the right to submit that material.

Content must not be:

• unlawful;
• fraudulent;
• defamatory;
• threatening;
• discriminatory;
• malicious;
• misleading; or
• infringing of third-party intellectual-property rights.

We may moderate or remove content where reasonably necessary and legally permitted.

17. Third-Party Services

The website may use or link to third-party services.

Examples may include:

• payment processors;
• shipping carriers;
• Shopify services;
• analytics providers; and
• external websites.

Third-party services may be governed by their own terms and privacy practices.

18. Website Availability

We aim to maintain reliable access to zapakaax.shop but cannot guarantee uninterrupted or error-free availability at all times.

Temporary interruptions may occur because of:

• maintenance;
• technical failures;
• security incidents;
• internet outages;
• Shopify platform issues; or
• events beyond reasonable control.

19. Liability

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by mandatory law.

In particular, mandatory rights and liabilities relating to intentional conduct, gross negligence, personal injury, product liability or other non-excludable legal obligations remain unaffected where applicable.

For ordinary use of the store, liability will otherwise be determined according to applicable law.

20. Force Majeure and Events Beyond Reasonable Control

Performance may be affected by events beyond our reasonable control, such as:

• natural disasters;
• severe weather;
• transport disruption;
• customs disruption;
• government restrictions;
• war;
• civil disturbance;
• major telecommunications failures;
• industrial action; or
• widespread carrier interruption.

Where such an event affects an order, we will handle the situation in accordance with the purchase contract and applicable consumer law.

21. Privacy

Use of the store is also governed by our Privacy Policy.

Customers should review it to understand how personal information may be processed.

22. Changes to These Terms

We may update these Terms for future use of the website where reasonably necessary.

Changes will not retroactively remove contractual or statutory rights already acquired by customers.

23. Governing Law

These Terms are governed by applicable law.

Where a customer is a consumer habitually resident in Germany or another jurisdiction with mandatory consumer protections, nothing in these Terms deprives the customer of protections that cannot lawfully be excluded by contractual choice-of-law provisions.

24. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law.

The invalid provision will be treated according to applicable mandatory law rather than interpreted so as to remove statutory consumer rights.

25. Contact

Questions regarding these Terms may be sent to:

zapakaax.shop
Email: info@zapakaax.shop