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Shipping Policy – zapakaax.shop

This Shipping Policy applies to orders placed through zapakaax.shop.

Customer Service Email: info@zapakaax.shop

1. Free Standard Shipping

zapakaax.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no minimum purchase amount required for our standard shipping service unless a specific promotional or checkout condition expressly states otherwise.

The shipping cost for standard delivery is therefore:

€0 / Free

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

This is an estimated delivery period rather than a guaranteed appointment unless a specific order expressly states otherwise.

Customers should consider this timeframe before completing a purchase.

3. Delivery Estimates

Delivery times can occasionally be affected by circumstances including:

• carrier delays;
• customs processing;
• public holidays;
• severe weather;
• unusually high order volumes;
• transportation disruption;
• incorrect or incomplete address information;
• local delivery conditions;
• security screening; or
• other circumstances outside our reasonable control.

Where we become aware of a significant problem affecting an order, we will make reasonable efforts to assist the customer.

4. Order Confirmation

After successfully placing an order, customers should receive order information through the contact details provided during checkout.

Customers should review the information carefully.

If an error is discovered, contact:

info@zapakaax.shop

as soon as possible.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

The shipping address should include all information reasonably required for delivery.

If incorrect information is supplied, delivery may be delayed or unsuccessful.

Contact us promptly if you identify an error.

We cannot guarantee an address amendment after an order has entered fulfilment or shipping.

6. Shipment Notifications

Where available, shipment-related information may be communicated electronically.

Depending on the carrier and fulfilment method, shipment information may include:

• dispatch confirmation;
• tracking reference;
• carrier information; or
• delivery updates.

Tracking functionality may vary by carrier and destination.

7. Delivery

Delivery is completed according to the applicable carrier process and mandatory consumer law.

Customers should monitor any carrier notifications where tracking information has been made available.

If an order is marked as delivered but cannot be located, contact info@zapakaax.shop promptly so that the circumstances can be reviewed.

8. Delayed Orders

If an order has not arrived within the estimated timeframe, contact:

info@zapakaax.shop

Please provide your order number.

We may review:

• fulfilment information;
• tracking status;
• carrier information; and
• other available delivery records.

The existence of a delay does not remove mandatory consumer remedies available under applicable law.

9. Lost Parcels

Where a parcel appears to have been lost during transportation, we may investigate the shipment with the relevant carrier or fulfilment provider.

Customers may be asked to provide reasonable information needed for the investigation.

Where applicable law requires a replacement, refund or other remedy, the matter will be handled accordingly.

10. Damaged Packages

If a parcel or product arrives materially damaged, customers should contact:

info@zapakaax.shop

as soon as reasonably possible.

Where helpful, please provide:

• order number;
• photographs of the outer packaging;
• photographs of the product;
• description of the damage; and
• any relevant carrier information.

These materials can assist us in investigating the issue.

This procedure does not remove mandatory statutory rights.

11. Incorrect Products

If you receive a product that is materially different from the product ordered, contact:

info@zapakaax.shop

We will review the order and provide an appropriate remedy in accordance with applicable law.

12. Multiple Shipments

In some circumstances, products in a single order may be delivered in separate parcels.

Where this occurs, one parcel may arrive before another.

The customer should not assume that the entire order is missing solely because only part of the order has arrived.

13. Customs, VAT and Import Matters

Depending on the origin of fulfilment and destination of the order, customs or tax procedures may apply.

The treatment of VAT, duties and import charges depends on the transaction, applicable law and checkout arrangement.

Where charges are collected through checkout, they will be handled as shown to the customer.

Shopify notes that international shipments can involve customs classifications, duties and import-tax requirements.

14. Unclaimed Orders

Customers are responsible for reasonably cooperating with delivery requirements.

An order may be returned to sender where, for example:

• delivery attempts repeatedly fail;
• the delivery address is incorrect;
• the customer fails to collect the parcel; or
• the carrier cannot complete delivery.

Where an order is returned, contact us at info@zapakaax.shop.

Any refund, redelivery or additional cost will be handled according to the circumstances and applicable mandatory consumer law.

15. Refused Deliveries

Simply refusing a delivery does not necessarily constitute a clear exercise of the statutory right of withdrawal.

Customers wishing to withdraw from a purchase should notify us directly at:

info@zapakaax.shop

and follow our Return and Refund Policy.

16. Right of Withdrawal

This Shipping Policy does not restrict the statutory right of withdrawal available to consumers.

EU and German distance-selling law generally provides a 14-day withdrawal period for online purchases, subject to applicable exceptions.

For withdrawal procedures, please refer to our Return and Refund Policy.

17. Returns

Products should not be sent back without reviewing our Return and Refund Policy and obtaining the appropriate return instructions.

Contact:

info@zapakaax.shop

for return assistance.

For ordinary statutory withdrawal where the product is not defective or incorrectly supplied, the customer may be responsible for the direct return cost where legally permitted and properly disclosed. German BGB §357 addresses this allocation of return costs.

18. Delivery and Mandatory Consumer Rights

Nothing in this Shipping Policy transfers risks to consumers earlier than permitted by mandatory law or restricts remedies available for non-delivery, defective delivery or other contractual non-performance.

If any provision of this policy conflicts with mandatory consumer law, the mandatory legal rule takes priority.

19. Changes to Shipping Information

We may update shipping procedures for future orders as our fulfilment network, carriers or service areas change.

The delivery terms applicable to an already concluded order will not be retroactively changed to the consumer's disadvantage in violation of applicable law.

20. Contact

For shipping enquiries, contact:

zapakaax.shop
Email: info@zapakaax.shop

Standard Shipping Cost: Free on all orders
Estimated Delivery Time: 15–20 days